Last month Google announced that they were changing their search results to include "real-time" updates, which is to say that now Google is actively indexing and displaying what people are saying in Twitter, Facebook, Friendfeed, MySpace, and a number of other social media/networking sites. What this means is that now a person who Googles your company, product, or service name can just as easily see what people are saying about you as they can find your own corporate website. This is no small change.
To some, this little addition to Google may not seem like a big deal, but I think it signifies now more than ever why it's vital for companies to be listening to what's being said about them in social media as well as participating in those conversations. We know that Google accounts for 65% of all web searches, and Bing, which is another 10% of web searches, has these same social components integrated into their search results as well. That means three out of four people who do any online search will have social results available to them. That's huge.
Where Real-Time Search Is Going
Google appears to just be getting started with the social media integration into their search results. According to my own tests with Google social search (currently in an experimental development phase but available to everyone if they want it), Google is going to not just pull in social data for your searches, but it will begin to show the social updates from your own friends to increase relevance, interest, and trust. That means if I do a search for a product, service, brand, restaurant, etc., I'm going to see if any of my friends have talked about it as well. I think this does for search what the customer reviews do for Amazon.com, but even better, because I'm even more likely to trust the sources since I am connected to them.
These changes mean that social media is no longer confined to the social sites themselves. It's now part of mainstream web searching.
It means that someone who has never heard of Twitter can be influenced for good or bad by what people are saying in Twitter.
It means that a company who is not paying attention to the conversations will more obviously be seen for their lack of participation and could even be taken advantage of due to their ignorance.
I know I'm biased, but I can't help but think now is the time more than ever for companies to get their social media houses in order. It's time to start listening to the conversations, creating content, participating in conversations, identifying the people you want to reach, identifying influencers, start establishing yourself as an influencer, and participate in what people find when they search for information about your organization whether on Google, Twitter search, Facebook search, or anywhere else.