Social Media Marketing Myth: The Easy Button

Posted on 02/02/2009

Social media takes work. Let's get this out there right from the beginning. I need to say this because there are companies and individuals who would like you to believe otherwise. Case in point: today a client forwarded me an email from a company trying to sell social media marketing training. The email he received said the following:

How To Use Blogging, Podcasting, Social Media, Auto-Responders, And More!

Are you a small business owner or sales professional who feels so overwhelmed with just getting through the day putting out fires, that you just don't have the time to "do marketing"? Maybe you feel like technology is passing you by, and you really wish you knew how to take advantage of all these new marketing techniques. If this sounds like you, don't be scared. Our "Turn Key Marketing System" was created to teach you how to set your marketing up on autopilot so it does the work for you.

I could probably spend an hour breaking down a series of arguments from this email but I'm not going to do that. Instead, I just want to say this: social media marketing takes work. I've been doing social media marketing professionally for just over two years now and if there's anything I've discovered it's that there is not a single "turnkey" solution and certainly nothing of worth I'd consider doing that you can put on "autopilot" as this ad says. It takes work to do it well and work to figure out what's best for the people you want to reach.

I'm thankful I have the chance to help my client understand the wheat from the chaff. I hate knowing that there will be people who will fall for the lie that they don't have time to do marketing and opt for a short-term, quick fix strategy instead. Those will be the people who will eventually say that social media marketing doesn't work...and they'll be right. It didn't work for them, but not because there is a problem with the tools, rather their strategy and decisions were flawed from the beginning. It was destined to fail for them.

Social media marketing requires thinking differently and acting differently. There's no easy button.

2/3/2009 5:14:45 AM
I couldn't agree with you more. It does take time and it takes a lot of experimentation. It also takes a commitment. The results are not as easily measured like might be accomplished through an e-mail campaign or a traditional media buy in print, radio, or TV. The key to social media marketing is in the relationship building. It takes time to build relationships and for customers to trust you. Each business must assess where their target customers are in social media and slowly build those relationships online. It is all still very new but I do know this...if you take the time to invest in these platforms, you will build a loyal customer base that can never be attained in traditional media.
2/4/2009 4:24:57 PM
David, thanks for the comment. Measurement seems to be one of the biggest issues for social media, but I'm finding there are ways to do it. Ultimately it's going to be our ability to measure social media well that will help the most traditionally minded folks get on board with it.
2/7/2009 10:58:58 PM
The amount of time and effort required to successfully make social media programs work is something that often get missed amid the excitement of the social media tools. It's not sexy and a lot of blocking and tackling but a key element in the mix.
2/8/2009 2:37:48 AM
Well said Mark...and I must say, for a Canadian, I'm equally impressed with your use of the blocking and tackling analogy.
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